KYC Verification Policy and Anti-Money Laundering Prevention
1. Seller Identity Verification
Sphere verifies the identity of sellers as part of its commitment to legality, security, and transparency on its platform. This verification is carried out through the KYC (Know Your Customer) process, which aims to ensure that users operating on the marketplace comply with current regulations and do not engage in illegal activities.
2. Required Documents
To verify the identity of sellers, Sphere requests the following documents:
- Valid official identification (passport, driver's license, etc.).
- Updated proof of address.
- Banking information for receiving payments.
- Additional documents as required by applicable regulations.
3. Data Retention and Protection
Seller data is retained in a secure and confidential system, protected by appropriate technical and organizational measures. Sphere guarantees the privacy of personal information and its use exclusively for legal and operational purposes related to the platform.
4. Retention Periods
Personal data is retained for the time necessary to fulfill legal obligations, contractual obligations, or to resolve disputes, as well as the legally established period for the protection of users' rights.
5. Rejection or Suspension of Sellers
Sphere may reject or suspend a seller's account in the following cases:
- If they do not meet the KYC verification requirements.
- If suspicious activities or regulatory violations are detected.
- If fraud or illegal activity related to their account is reported.
- If there is identified a risk of money laundering or financing of terrorism.
6. Indicators of Suspicious Activities
Sphere monitors operations in search of indicators of suspicious activities, including, but not limited to:
- Anomalous or high-volume transactions.
- Operations with multiple accounts or fake identities.
- Transactions that do not match the seller's profile.
- Activities that may be related to money laundering or financing of terrorism.
7. Obligation to Cooperate with Authorities
Sphere commits to cooperating with the competent authorities of the United Arab Emirates, including the Financial Regulatory Authority, within the framework of preventing money laundering and financing of terrorism. This cooperation includes the disclosure of relevant information and the provision of data when legally required.
8. Prohibition of Trading with Sanctioned Individuals or Countries
Sphere explicitly prohibits trading with individuals or countries subject to international or national sanctions. Sellers must ensure that their operations do not involve individuals or entities included in current sanctions lists.
9. Intermediary Clause
Sphere acts as a technological intermediary and does not have direct involvement in the buying and selling operations. The purchase and sale contract is exclusively between the buyer and the seller. Sphere does not store goods, does not have inventory, does not sell its own products, and does not manage delivery. The seller is fully responsible for shipping, delivery, packaging, and product compliance. Sphere is not part of the purchase and sale contract and does not assume responsibility for operations carried out between users.
Provider identification
This document is published by the company that owns and operates the Sphere platform.
| Company name | C and C Global Commerce FZ-LLC |
|---|---|
| Legal form | Free Zone Limited Liability Company (FZ-LLC) |
| Registration authority | Ras Al Khaimah Economic Zone Authority (RAKEZ) |
| Registration number | 0000004068307 |
| E-commerce licence | 45030003 |
| Commercial licence | 5033181 |
| Licensed activities | Products and Services E-Trading; Perfumes & Cosmetics Trading; Wholesale of Fresh Foodstuff Trading |
| Registered office | JT030127, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates |
| Licence validity | 2025-05-26 — 2027-05-25 |
| Legal contact | legal@cc-sphere.com |
The licences can be verified on the RAKEZ portal by entering the document reference number.
Sphere operates under a pure consignment model: it acts solely as an intermediary and the seller retains possession of the goods at all times.